Contact details help us handle your enquiry. Website logs and analytics support website operation. Employee and payroll records in the FloPay application are covered by your organisation’s service arrangements.
1. What this notice covers
This notice describes information handled through the FloPay public website, including its contact form and website usage tools.
Employee and payroll information entered into the FloPay application is handled within your organisation’s service arrangements. For questions or requests about an employee record, contact your employer or authorised administrator first.
2. Information collected
When you submit the website contact form, you provide the details entered in its fields, such as your name, email address, telephone number and enquiry. Contact form submissions are stored in the website system so authorised administrators can review and handle enquiries.
Website services may also collect technical information such as IP addresses, browser and device details, pages visited and timestamps. This information can appear in website logs and analytics records.
Please do not include identity documents, bank details, passwords, employee payroll files or other sensitive records in a general website enquiry.
3. How information is used
Information provided through this website is used for purposes connected with your enquiry and website operation, including:
- Understanding and responding to product or business enquiries.
- Directing a request to the appropriate team and maintaining relevant correspondence.
- Operating and maintaining website features.
- Understanding website usage and investigating technical or security issues.
5. Access and service providers
Authorised staff may access website enquiries to review and respond to them. Website information may also be processed through providers supporting hosting, technical operation, communications or analytics, depending on the service involved.
Information may need to be disclosed where required by applicable law or in connection with a legitimate investigation into website security or misuse.
6. Retention and protection
How long a website record is retained depends on its purpose, the status of related correspondence and applicable business or legal requirements. Contact our team if you have questions about a particular enquiry or record.
Website administration is restricted to authorised accounts. When corresponding with us, share only the information necessary for your request and use the appropriate agreed channel for sensitive business records.
7. Your information requests
You may contact us to ask about personal information you have submitted through this website, request a correction or raise a privacy concern. You may also ask about withdrawing consent where consent is the basis for the relevant use.
We may need information to verify your identity and locate the relevant record. The request and any steps available will depend on the circumstances and applicable requirements. Do not send identity documents through the general contact form unless an appropriate verification process has been agreed.
8. Application and external services
Sign Up and Sign In links open the FloPay application at access.flopay.app. Application accounts and employee records may be subject to separate service arrangements and privacy information.
This website may also link to third-party resources. Review the relevant service’s privacy information before providing personal details through it.
9. Contact and updates
For a website privacy enquiry, email info@flopay.app and use “Website privacy enquiry” as the subject. Describe your request without including unnecessary sensitive information.
This notice may be updated as website features or information practices change. The date at the top of the page identifies the latest website version.